Providing Outstanding Customer Service
- 2 Days Course
- Language: English
Introduction:
In today’s competitive marketplace, outstanding customer service is what sets you and your organization apart. Whether you’re a seasoned customer service professional or just starting to build your customer service skills, delivering consistent, high-quality support is what drives customer satisfaction and builds lasting loyalty. It’s the reason customers choose your brand over others and why they return again and again.
But how do you improve customer interactions, deliver excellent customer experiences, and stay ahead of the curve in 2025? Through a blend of proven best practices, active listening, empathy, and problem-solving strategies, you can transform your approach to customer support and create real customer success.
We offer private group training tailored to your organization’s specific challenges and schedule. Our courses are designed to enhance customer service skills while saving you time and money. Contact us to learn how we can help your team deliver exceptional customer service in today’s fast-paced business environment.
Objectives:
Define customer service in relation to both internal and external customers
Recognize how your attitude affects customer service
Identify your customer’s needs
Generate repeat business with outstanding customer service
Build goodwill through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal effectively with difficult situations
Course Outline:
Customer Service – A Baseline
- Recognizing Your Customers
- Understanding Your Role in Customer Service
Developing A Customer Service Mind-Set
- Leveraging Your First Impression
- Feeling Positively About Customers
- Mastering Moods and Emotions
Identifying Customer Needs
- Understanding the Customer’s Situation
- Avoiding Assumption and Prejudgment
- Meeting Basic Needs
- Seeking to Exceeding Expectations
- Building Repeat Relationships
Connecting with the Customer
- Achieving Authenticity through Body Language
- Responding Effectively to Problems
- Mastering Online Etiquette
- Seeking Customer Feedback
Dealing with Difficult Situations
- Effectively Addressing Complaints
- De-escalating Anger
- Establishing Common Ground
- Remaining Calm, Respectful and Objective
Effectively Addressing Complaints
- Creating a Memorable Customer Experience
Enroll in this course
$1,195.00